RATES AND CONDITIONS

Reservation
To secure your booking, we require a 50% deposit of the total amount of the reservation. Payments can be made online via PayPal or via bank boni / co. Deposits are refundable only under the conditions indicated below.


Conditions of cancellation, no-show and refund of the sums paid.
Customers wishing to cancel a booking should contact us as soon as possible, deposits already paid will only be refunded under the following conditions:
• Cancellation 30 days before arrival: 50% refund of the deposit paid
• Cancellation from the 30th day before arrival or no-show: non-refundable.


SPECIAL COVID-19:
Only for bookings made directly (on our website, by post or by phone). If in the last 14 days before your arrival date, your health condition or a government decision makes your stay impossible, we will offer you to reschedule your stay by converting the amounts already paid into a voucher valid for 12 months for your next stay.


Unregistered guests and visitors
Access to the facility is limited to those who have made a reservation, therefore it is forbidden to access the rooms and the property to unregistered guests and third party visitors without our explicit permission.


Children's policy
Children can stay with a one-off supplement of 20 Euros for the cot and 40 Euros for the cot.


Cleaning and Replacement
Linen change and room cleaning are provided only if vacated by 11:00 in the morning.
Sheets are changed every 3 days or on request with a supplement of 20 Euros.


City tax
1.00 Euro per person per day.


Pet Policy
Pets are not allowed.


breakage
We reserve the right to charge for any damage caused during your stay to furniture, facilities or equipment. Any accidental damage must be reported as soon as possible to minimize the associated costs. Loss of the badge will result in the replacement cost being charged, therefore we invite our guests to keep them carefully.